Do you have private party rooms?
Yes we do! Every party is private, one party at a time.

How many guests can I invite?
Our party rooms serve up to 50 children, plus 50 adults. We have chairs and table’s to accommodate everybody.

Do you need a final head count?
Yes. So we can make any necessary adjustments to your party.  We will need a final head count 3 days prior to the party, as well as all the kids’ names, wrist bands will be giving to each child with their name, and a head count will be taken at that time, if you have any extra kids you will be informed. All kids Juice boxes will have their name.. At that time, the remainder of your balance will be due.

How do I pay for my party?
We accept Visa, MasterCard, Cash, (No Checks no exceptions) Final payment is due 3 days prior to party it is non- refundable. We will not host a party with out final payment.
                               

How about decorations? Can I bring my own?
Our party room is cheerfully decorated. All our parties are decorated to the theme. Theme props, theme tablecloths, and theme Mylar balloons. If you would like you could bring extra decorations we will gladly incorporate the decorations with ours. We do not allow confetti and streamers.

Can I change the date and/or time of my scheduled party?
Yes, you can change the date/time of your party with at least two weeks in advance notice. If day is available we will gladly change date, since we are extremely busy and we do book three months in advance some times dates are not available. Of course, changing dates and times are subject to availability.

How far in advance should I book my Party?
Friday, Saturday and Sunday time slots fill up fast. To get the date and time you want, it is advisable to book your event 3 months in advance. However, we will always try to accommodate even the most immediate need with an available time slot.

 How do I book a Party?
You can request party reservations on our website or you can call us, or come by the store to discuss your needs so we can help you choose the perfect party plan. We require a $100.00, non-refundable deposit at the time of booking. This deposit is applied to the party package price.

Will there be any staff to supervise the kids in the play areas and party room?
Yes, you will have 3-4 of your own Fun Experts who will help supervise safe play in the  play area, do games & dancing, face painting and animal balloons.

What are parties like at Once Upon A Time,LLC.?
When you arrive you will be greeted by your Fun Experts who will remain with your party for the entire duration. Party’s are 2 hours long the first 20 minutes is an open play time. We do games & dancing limbo, chicken dance, hokey pokey, parachute, head shoulder knees and toes, bubble machine, freeze dance and light show. We then serve cake or cupcakes. When your party ends, you will exit the party room and leave the clean up to us. (Some parties may be different depending on theme, time, and extras).
                                      
Who is allowed to play on the equipment?
The play area is designed for ages 2 and up. Socks are required when using the inflatables. All children must be accompanied by an adult. Bouncers have a height and weight restrictions. Certain ages and size are not permitted due to safety issues.
                                        

When should we arrive for our party?
You should arrive approximately 10-15 minutes prior to your scheduled party time. Once party is complete you may leave 10 minutes after party. We never rush any body out, but we should have consideration for the next party. Each party is decorated to its special theme and thoroughly cleaned for a healthy atmosphere. Any overtime a fee will be charged.
                                           

What about cancellations?
Cancellation Policy- $100.00 is required to reserve the date. If a party is cancelled 7 days before your party, you will be responsible and will be charged the full amount of the party. If you need to cancel a party due to sickness or labor, party will be rescheduled to the earliest available day. In case of weather events preventing party will be rescheduled to the earliest day available. Deposits are Non- Refundable NO EXCEPTIONS.

Do you have piñatas?
We do not supply piñatas! You are allowed to bring your own piñata stuffed with candy & toys. You must bring in your own candy bags, all piñata’s must be Pull STTRING. No confetti is allowed.

Do you give out Thank You Cards?
All our parties come with Thank you cards you will receive the day off party. If you need ahead of time to put in goody bags. Please ask one of our party planners.

Do you have to pay Tax & Tip on party?
Party packages do not include Tax or Tip. We charge N.Y Sales Tax of (8.875%) and a 15% gratuity on Party Amount. If you bring outside food 18% tip will be charged.

What is the Minimum of children?
Basic PARTY is 12 children you could have less, but you must pay for 12. Some Themes may vary on Minimum-
please check

What ages of children do I pay for?
 We do not charge for newborns and infants. Children that do not walk or crawl or are in carriages we do not charge.
If a infant /Child eats, drinks & particapetes  in the party he or she will count and you will be charged.

Is your staff CPR Certified?
All of our Party planners, staff are CPR certified.  We have six CPR kits on the premesis and First Aid KIT.

Is your facility handicapped accessible?
We are handicapped accessible, we have an elevator in front of the store.  Which brings you right into the party room? We also have two wheelchair accessible bathrooms.

When do I place my food order?
Dimaria's is our in house Caterer. We will need the food order 3 days prior to your party in order to make sure we have the correct amount at your party, and on time. All catered food is supplied with plates, napkins, cutlery if you need sterno they will also be supplied to you. We do all the setting up. (Kosher food available upon request).

Can I bring my own food and Beverages?
Yes! We allow outside food and beverages. If client brings outside food they must supply plates, napkins, cutlery, etc. If outside drinks are brought you must supply cups and ice. A disclaimer must be signed for all food & beverages brought in to the premises. You must also supply take home trays and bags.

What kind of drinks do you serve the kids?
All kids get Juice Box or Bottle water (if children want sodas we must have parents consent).

 What do you have for the Adults?
For an additional charge we have a selection of sodas, Box of Joe, Bottled water. All beverages are order through our Caterer (Dimaria's)

Do you have certain foods for kids with Allergies?
Children’s medical condition is our most important factor, any kids that have any allergies or medical problems; you must notify one of our party planners or a store manager. If children have severe allergies parents/ guardian must supply food for party. We have Benadryl in the store if any children have an allergic reaction. If children have Epi Pen please advise host and one of our party planners.

What is the children’s food / cake or cupcakes made with? (Ingredients)

Chicken Fingers and French fries are cooked with Peanut Oil. Mozzarella sticks & French fries are cooked with Peanut Oil. Pizza- Flour, wheat, yeast, cheese, tomato. Cake- pound cake, filling butter cream, chocolate pudding. Cupcakes vanilla.

What are your store hours?
We are CLOSED on Mondays we are open Tuesday-Thursday from 11:00 - 3:30. Fridays by appointment.
WEEKENDS - Saturday and Sunday open for parties depending on party reservations.

What are your party times?
Our party times are from 11:00-1:00 – 2:00-4:00 - 5:00-7:00 additional time available at extra charge.